Frequently Asked Questions

What vehicles do you use?

Airport Super Shuttle Buffalo work with high quality firms with a range of vehicles including trains, bus companies, regular hybrids (e.g. Toyota Prius), standard saloon cars, larger passenger vehicles, wheelchair-capable vehicles and other major transport operators around the world. Just contact us to discuss your requirements and we will be able to tell you if we can help.

Where do you operate?

Our passenger service currently operates in Buffalo, Niagara Falls and Toronto.

How do I pay?

Airport Super Shuttle Buffalo services are charged upfront or via account, so you pay on the payment terms agreed to between you and Airport Super Shuttle Buffalo.

Can I share journeys?

Of course! This can assist in reducing the cost of travel whilst minimising the impact of your journey on the environment.

How does the system work?

Our passenger systems operate in slightly different ways; however they are both focused on matching up demand and supply better which allows for transport to be used in more efficient ways.

What if I need to cancel or change my booking?

It is important to contact us as soon as possible if you need to do this. If the driver has already been dispatched, you will need to pay for the service (cancellation rates will vary depending on the kind of vehicle you have ordered).

What is the return/refund policy?

Please contact us within seven days of taking a trip if you wish to claim a refund. If you need to cancel an upcoming journey, please do it at least one hour in advance of the pickup time to ensure that you do not have to pay a cancellation fee.

How much will it cost to use Airport Super Shuttle Buffalo?

We aim to ensure that you are fully aware of how much you will pay for each journey, so there are no hidden charges. You will be charged a price when you book. This will be based on the estimated journey length and the type of vehicle used. Any Airport Super Shuttle Buffalo charges will be included in this. If you then get savings based on sharing or optimising the use of a vehicle, you will get a credit for the next time you book with us.

There may be some additional costs that you need to cover, such as if the taxi or minicab is waiting for you for a long time after the agreed pickup time.

I have a lot of luggage - can the driver help?

Absolutely! The driver can come and meet you if you are arriving by train or plane and can assist with getting your luggage into, or out of, a vehicle. Please note that this may incur additional costs, such as parking fees, and be aware that the driver cannot stop on the road illegally to assist you.

Will the driver get lost?

It is important to provide us with accurate details about where you need to be picked up from. Stating postcodes is a very good way of ensuring that there is no confusion.

All our fleets use GPS and mobile technology to help collect you and deliver you to your destination efficiently.

When a vehicle has been selected to pick you up, you will get contact details for them, so you can directly speak with them to sort out any confusion.

Does Airport Super Shuttle Buffalo provide a safe service?

Airport Super Shuttle Buffalo is licensed with the Public Carriage Office and is regulated by Transport for Buffalo, Niagara Falls and Toronto. We only work with licensed operators and licensed vehicles. All drivers and vehicles are required to go through a series of checks to ensure that you are provided with a safe service.